Terms & Conditions

 

These Terms & Conditions govern all bookings with Divine Residences, Pyla, Larnaca, Cyprus. Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to rent the relevant accommodation subject to these terms & conditions. All bookings through our Company and all matters arising from them are subject to Cyprus law and to the exclusive jurisdiction of the District Courts of Cyprus. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.

 

Liability

In consideration of the fact that the Company acts only as a booking AGENT, the Company accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred. Although the Company uses all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the villas, we cannot accept any liability whatsoever for any problems that occur while guests occupy the villa of their choice. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of villa material or accommodation.

While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport , airport regulations, temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to 'force majeure' or Acts of God and other similar events beyond our control.

All reimbursements for material or non-material damages suffered by customers shall be excluded. In any case, the sums reimbursed may not be greater than the amount received by the Company.

 

Payments:
Payments can be made by Bank Transfer to the following account:

TOUCH BLUE RESIDENCES LIMITED

Account No.:                   357014434998 (EUR)

IBAN:                                CY43002001950000357014434998

Bank:                                BANK OF CYPRUS PUBLIC CO LTD

SWIFT Address (BIC):    BCYPCY2N

 

Full payment for all villas and products including any promotional offers is required at the time of booking, once a booking request has been confirmed by the Company. The Company will not accept responsibility for cash sent through the post. Payments can be made by Bank transfer to BANK OF CYPRUS PUBLIC CO LTD. Booking confirmation will be sent by email.

Bookings will not be guaranteed until we have received your full payment as required and have sent you our formal Booking Confirmation in writing.

 

Cancellation by you

You or any member of your party may cancel your booking at any time.  For cancellations 2 months before the arrival date, the amount will be refunded with a 20% cancellation fee.  Cancellation made less than 2 months of the arrival, will be excluded from any refunds.

 

Cancellation by the property owner/s

If deemed necessary the Company reserves the right to withdraw or cancel the property booking. In this unlikely event you will be offered the choice of renting another property through the Company (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company. No compensation is payable by the Company or the property owner/s for any other losses incurred as a result of a cancelled booking. It is therefore a condition of booking that customers take out suitable travel insurance to include cancellation cover.

 

Insurance

It is a condition of booking that all members of the party have comprehensive travel insurance, including cover for possible cancellation of your trip. We cannot be held responsible for any problems arising out of the organization of insurance.

 

Security Deposits

Upon arrival a security deposit of 250euros per week of stay (e.g. 2 weeks = 500euros) is required to cover the cost of any damages or breakages to, or at the property. The security will be required to be paid to the property owner or their authorized representative upon arrival. We reserve the right to refuse entry to the property should the security deposit not have been paid.

The cost of any agreed damage caused by you will be deducted from the security deposit and the balance will be returned to you. If the security deposit paid by you is not sufficient to cover the cost of such damage, the owner is entitled to recover any additional costs from you.

Generally we are able to return all or virtually all of a client's security deposit (minus any appropriate charges) within three weeks of departure. Delays may also arise whilst waiting for estimates for repair of damage. We will endeavour to ensure all security deposits are fully returned within 75 days of departure.

Refunds will be made by either of the following methods: By cash upon or by Bank transfer. If payment is required by bank transfer internationally, then the cost of the international bank transfer fee will be deducted from the payment amount.

In the unlikely event that any dispute as to the amount of final charges to be deducted from the Security Deposit arises, we will, at your request, intervene with the owner to authenticate the claimed damage and mediate the dispute. If we are unable to resolve the dispute we will then put the customers and owner in contact with each other so that they may try and resolve the issue amicably together. Until such time as the dispute is resolved we will continue to hold the deposit monies as agent and will only release them or any part once the dispute has been amicably resolved and we receive written authority to release the agreed funds by both parties.

 

Access

The Owner or their representative shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required. Gardeners and pool maintenance staff may enter the grounds during your stay, normally very early in the morning. Maintenance staff cannot be refused entrance to the villa.

 

Security & Valuables

Any valuables left at the property are left at your own risk. Neither we nor the Owner are responsible for any loss. Proper care must be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when by the poolside/in the grounds. If theft or damage to the owner’s property occurs through negligence on your part the owner is entitled to seek compensation from you.

 

Behaviour

You are responsible for keeping the property and all its contents and grounds in the same state of cleanliness, repair and condition as at the commencement of the holiday. You will be responsible for the payment for any breakages, loss or damage to the property caused by you or members of your party. The Owner reserves the right to make deductions from the security deposit (if any) for any extra cleaning, over the number of hours committed to departure cleaning and to claim against you for damage or loss if the cost of which exceeds the security deposit.

 

The person whose name is on the booking form is responsible for the correct and decent behaviour of all members of the party. Should you or a member of the party not behave in such a manner, the Owner may use their absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. Neither we nor the Owner will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination.

We act as an agent for the Owner for the private rental of the property. If you intend to organise a function (e.g. party, wedding, cocktail party) at the property, you must seek prior permission from us and the property owner. Additional charges may be applied and/or an increased security deposit may be sought at the Owner’s discretion.

In the event that any unauthorised event/function is held at the property without the prior written consent of The Villa Group, the Owner may use their absolute discretion to terminate the property rental. In this situation, you will be required to leave the accommodation. Neither we nor the Owner will have any further responsibility toward you including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination. Any security deposit paid will be forfeited. In the event of no security deposit being held or insufficient amount of security deposit being held, we will be entitled to charge you a fee at our discretion.

 

Occupancy:

Only the persons stated on the completed Booking Form and the number of persons including children stated in the booking form may use the property unless otherwise agreed in advance by us and the Owner. The maximum numbers of people, including infants allowed at the property may not be exceeded unless pre-agreed with us in writing. The Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded.

 

Property Descriptions

Although the Company makes every effort to ensure that advertised descriptions and photographs are accurate and correct, it does not own any of the villas and therefore cannot control or prevent changes. Although changes to villas advertised are infrequent, the Company reserves the right to change the description of any villa or service at any time, in which case we will endeavour to notify you of all changes before commencement of the booking date, if it is practical to do so. No compensation will be payable by the Company in such cases. No claims will be accepted for costs or additional expenses incurred as a result of any changes.

Distances given are approximate. Times are approximate, based on driving, not walking unless stated.

Pets are not allowed.

Whilst many of our properties are equipped with internet access we cannot be held liable for any malfunctions or technical problems with Internet Service Providers nor for the operating speed available.

 

Breakages & Cleanliness

Our accommodation is made available for letting on the understanding that the property will be left clean and tidy at the time of checkout and all personal waste must be removed from the property. It is not our policy to take any security deposit however the customer will be held responsible for any damage or breakages to the property, caused by the customer and in the event of such occurrence, the incident must be reported to the villa owner or their representative immediately and appropriate compensation made. Customers are not permitted to move any furniture or equipment without prior written consent from ourselves or the villa owner. In the event of such permission being granted, it is the customer’s responsibility to return the same to its original position before checkout. Under no circumstances must any property for use inside the property, be moved outside.

 

Air-Conditioning

Air-conditioning is included in the villa price, the units must only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied.

 

Building Work

Any building work which may commence in the local area is outside of our control, and we cannot be held responsible for any resulting disturbance. However, should we become aware of any building work which may reasonably be considered to adversely affect the enjoyment of your holiday we will notify you as soon as possible, and wherever possible, will offer you the opportunity to transfer to an alternative property at the advertised price. Whilst we assure you of our best endeavours to minimize any inconvenience we regret that we cannot accept any liability in this case.

 

Keys

Only one set of keys for the property will be provided to the customer by the villa owner.  Also a remote control for the front gate will be provided to the customer.

 

Baby Cots and Extra Beds

Most of our villas can provide one baby cot and/or one extra bed. Please check with us should this be required. It should be noted that the extra bed would be of the folding 'camp bed' style and therefore may only be suitable for a child. Baby cots are usually of the portable 'travel cot' style. We recommend that you take your own cot linen for your baby's comfort and hygiene.

 

Villa Check-in / Check-out times

Access to villas will be after 2pm on your day of arrival to allow time for cleaning and servicing, and must be vacated by 12pm on the day of departure (unless otherwise agreed by us in writing). Upon departure from the property it is the customer’s responsibility to ensure that all keys and remote controls for gates, doors and air-conditioning units are left at the property.

 

Complaints:

Once a villa has been booked and paid for in full, the owner/manager's details will be provided and thereafter guests will be liaising directly with the villa owner/manager upon arrival at their villa. In the unlikely event of a problem with your villa occurring, whilst you are abroad, you must inform the villa owner/manager so that the matter can be put right. In the event that the property owner does not or is unable to resolve any issues with the property then you are required to contact our offices so that we may offer assistance and if possible remedy the situation. In the event of any reported issues not being resolved to your satisfaction at the time you should put your comments in writing to us within 7 days of your return. We will forward your written complaint to the Owner and will within reason liaise with the Owner to assist in reaching a satisfactory settlement for all justifiable complaints regarding the property. In the event that an agreement cannot be reached, we will provide you with the full name, address and telephone number of the owner and it will be your responsibility to take the complaint up directly with the Owner, including any legal action. In such circumstance you agree to fully indemnify us in the event of any claim.

Neither we, nor the Owner can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Owner's control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance.

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, air conditioning units, nor for the failure of public utilities such as water, gas and electricity.

In the event of the property not being fit for occupancy we discharge our liability which shall be limited to the return of the sums paid to us in respect to the unused portion of the holiday calculated on a pro-rata daily basis.

 

Health & Safety

Our customer safety and well being is of paramount importance.

Please note that it is the requirements and standards of the country in which any property rental are provided which apply to those services and not those of the applicable country of the tenant. As a general rule, these requirements and standards will not be the same as the applicable country of the tenant and may sometimes be lower.

Upon arrival at the property please familiarise yourself with the safety features and layout of the property. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, please contact the property representative or our offices.

We aim to ensure that all of our properties are as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times. We rent accommodation aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book.

Telephone us and ask as many questions as you want. If something is important to you, do not assume but discuss with the matter with a member of our reservation team who will assist you with your query.

Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.

Should you have an accident anywhere in or around the villa you must report this straight away to our offices.

Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls, where in most cases we ensure these are gated or blocked off. However, depending on the layout and design of the property this is not always possible.

If you have any concerns about the safety of the property please contact us immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.

Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several properties have staircases that can be steep and occasionally low head heights.

The ground surface inside and outside the villa may be wet due to cleaning them on arrival, departure. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

In the event of a fire you should immediately vacate the property ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and our offices.

 

SWIMMING POOLS

Swimming pools may not be available all year round. If your rental period is outside of April - October in Europe please check with us that the pool will be ready for use. We cannot be responsible for low water temperatures at any period.

Please note that swimming pools carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarise yourselves with the location, layout, and depths of any swimming pool(s) at the property. Please take note of any pool warning signs, depth markings and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any property where there is a swimming pool and must be accompanied by an adult at all times.

 

Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs.

Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.

If you have any concerns about your pool, contact the property representative or our offices immediately.

Please ensure that the property that you book is suitable for your requirements regarding children and non-swimmers.

For many people the swimming pool is an essential part of holidaying, but remember that, misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool.

· Make sure you know the depths of the pool

· Please observe our strict no diving policy

· Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet.

· Do not go out of your depth and know your own limits.

· Do not swim if you cannot see the bottom of the pool. If this is the case contact your representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface.

· Beware of dangerous surfaces, drainage channels slippery tiles or raised edges.

· Always supervise children and non-swimmers in and around the pool area.

· Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating - it can be fatal.

 

Invoicing and VAT

We will be pleased to provide a formal invoice upon request. Our VAT Registration Number is 10014354F.

 

Passports, Visas, Documentation and Health requirements:

You are responsible for all members of your party's travel and health documentation (passports, driving licenses, vehicle registration documents, insurance etc) and for any consequences arising from failure to carry correct documentation or to comply with all relevant passport or visa requirements.

 

Special Requests

If you wish to make a special request, you must do so prior to your booking commencing. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not under any circumstances be accepted by us as failure to meet our contractual obligations.

 

Medical Requests

If you or any member of your party has a medical condition or impaired mobility issue that may affect your stay then please advise us in writing prior to confirming your booking so that we may advise on the suitability of the property. If we are not provided with this information we cannot be held responsible if the property you select is not deemed suitable by you.